Collaboration for Human-Centric eGovernment Workflows
Identifieur interne : 004C92 ( Main/Exploration ); précédent : 004C91; suivant : 004C93Collaboration for Human-Centric eGovernment Workflows
Auteurs : Khaled Gaaloul [Allemagne] ; François Charoy [France] ; Andreas Schaad [Allemagne] ; Hannah Lee [Allemagne]Source :
- Lecture Notes in Computer Science [ 0302-9743 ]
Abstract
Abstract: The execution of cross-domain eGovernment processes is a challenging topic. In earlier work, we presented an approach based on collaborative workflows to support eGovernment interoperability. However, such collaborative workflows often appear to be lacking transparency and control supporting concepts and mechanisms. These are needed as eGovernment workflows appear to be heavily human-centric. What is in many cases described as collaboration appears to be a mere coordination and synchronization of processes, often ignoring human-centric interactions. One type of transparency and control supporting mechanism in human-centric collaboration is that of task delegation. In this paper we aim to analyse the gap between coordination and collaboration in the context of workflow management for eGovernment. First, we present a real case study to identify the key distinguishing factors regarding collaboration as opposed to coordination. Based on this, we present our approach to support cross-organisational collaboration. In particular, we will focus on the concept of delegation in the context of heavily human-centric collaborative workflows. Finally, we propose a delegation extension and structured set of future requirements regarding a coordination architecture presented in earlier work.
Url:
DOI: 10.1007/978-3-540-77010-7_20
Affiliations:
- Allemagne, France
- Bade-Wurtemberg, District de Karlsruhe, Grand Est, Lorraine (région)
- Karlsruhe, Vandœuvre-lès-Nancy
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Le document en format XML
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In earlier work, we presented an approach based on collaborative workflows to support eGovernment interoperability. However, such collaborative workflows often appear to be lacking transparency and control supporting concepts and mechanisms. These are needed as eGovernment workflows appear to be heavily human-centric. What is in many cases described as collaboration appears to be a mere coordination and synchronization of processes, often ignoring human-centric interactions. One type of transparency and control supporting mechanism in human-centric collaboration is that of task delegation. In this paper we aim to analyse the gap between coordination and collaboration in the context of workflow management for eGovernment. First, we present a real case study to identify the key distinguishing factors regarding collaboration as opposed to coordination. Based on this, we present our approach to support cross-organisational collaboration. In particular, we will focus on the concept of delegation in the context of heavily human-centric collaborative workflows. Finally, we propose a delegation extension and structured set of future requirements regarding a coordination architecture presented in earlier work.</div></front></TEI><affiliations><list><country><li>Allemagne</li><li>France</li></country><region><li>Bade-Wurtemberg</li><li>District de Karlsruhe</li><li>Grand Est</li><li>Lorraine (région)</li></region><settlement><li>Karlsruhe</li><li>Vandœuvre-lès-Nancy</li></settlement></list><tree><country name="Allemagne"><region name="Bade-Wurtemberg"><name sortKey="Gaaloul, Khaled" sort="Gaaloul, Khaled" uniqKey="Gaaloul K" first="Khaled" last="Gaaloul">Khaled Gaaloul</name></region><name sortKey="Lee, Hannah" sort="Lee, Hannah" uniqKey="Lee H" first="Hannah" last="Lee">Hannah Lee</name><name sortKey="Lee, Hannah" sort="Lee, Hannah" uniqKey="Lee H" first="Hannah" last="Lee">Hannah Lee</name><name sortKey="Schaad, Andreas" sort="Schaad, Andreas" uniqKey="Schaad A" first="Andreas" last="Schaad">Andreas Schaad</name></country><country name="France"><region name="Grand Est"><name sortKey="Charoy, Francois" sort="Charoy, Francois" uniqKey="Charoy F" first="François" last="Charoy">François Charoy</name></region><name sortKey="Charoy, Francois" sort="Charoy, Francois" uniqKey="Charoy F" first="François" last="Charoy">François Charoy</name></country></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
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